For orders from Germany:

Use our RETURNS PORTAL.

Here you can:

- Initiate a return
- Initiate an exchange
- Download a return label for the return shipment for a fee of EUR 5.00
- Report defective goods

Please note the Cancellation Policy

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For orders outside Germany:

Use our RETURNS PORTAL.

Here you can:

- Initiate a return
- Initiate an exchange
- Report defective goods

The return shipment to Germany is carried out in accordance with our Terms and Conditions at your expense.

Please note the Cancellation Policy