For orders from Germany:

Use our RETURNS PORTAL .

Here you can:

- Initiate a return
- Initiate an exchange
- Download a return label for free return shipping
- Report defective goods

Please note the cancellation policy

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For orders outside Germany:

Use our RETURNS PORTAL .

Here you can:

- Initiate a return
- Initiate an exchange
- Report defective goods

Return shipping to Germany will be at your expense in accordance with our terms and conditions .

Please note the cancellation policy